The future of outsourcing: Where is the industry heading?

By: Flaka Ismaili    April 4, 2022

Recently, it has transformed into a strategic tool that helps organizations stay agile, competitive, and focused on core competencies. As we venture into 2023 and beyond, business process outsourcing companies are expected to witness significant shifts, driven by technological advancements, changing market dynamics, and evolving customer demands. In this blog, we will discuss the trends and predictions that will shape the future of BPO services. One of the most significant trends in outsourcing is the emphasis on digital transformation. This trend is driven by the need to leverage technology to improve operational efficiency, customer experiences, and overall business performance. If there is one of the future trends of outsourcing that forecasters agree on, it is the heightened importance of data security.

future trends in outsourcing

While traditional outsourcing often involved offshoring to countries with lower labor costs, the future of outsourcing sees a shift towards nearshoring and onshoring. Nearshoring involves outsourcing to neighboring countries or regions, often with similar time zones and cultural affinities. Onshoring, on the other hand, brings outsourced tasks back to the organization’s home country.

The Future Of Business Process Outsourcing: Trends And Predictions For 2023 And Beyond

AI will be used to analyze and interpret data, create personalized solutions, and automate complex tasks. This will allow businesses to operate more efficiently and effectively, while also reducing costs. AI-driven automation will also lead to faster, more accurate decisions and insights, allowing businesses to stay ahead of the competition. As outsourcing continues to evolve, companies could expect certain trends that will further shape the future of the outsourcing industry. It also includes the process of delegating digital marketing services to a third-party vendor. It is also true that modern IT outsourcing will be growing together with the number of people eager to outsource more tasks, such as technical management through outsourced CTOs.

According to the report, mergers and acquisitions in the BPO and contact centers industry remained resilient throughout 2020. The Bureau of Labor Statistics reported that in November 2021, 4.5 million U.S. employees willingly left their jobs. According to the agency, the latest figures recorded an all-time high, prompting many to dub the movement as “The Great Resignation”. Purplesec’s 2021 Cyber Security Statistics report revealed that cyber-attacks increased by 600% since the start of the pandemic. In this era of increasing consumer awareness and stringent regulatory compliance requirements, such practices are becoming increasingly unsustainable. Traditionally, outsourcing arrangements have been criticized for their lack of transparency and reduced level of control.

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Businesses will see an increasing number of their workload streamlined and automated thanks to their outsourcing providers. In 2018, the global outsourcing market is said to be around $85.6 billion and reached a record of $92.5 billion the following year. Clients on the modern market looking for IT outsourcing companies are in a constant flux, undergoing many changes – they expect high-quality solutions (also, performance time may still matter). Providers should follow their potential stakeholders needs to stay at stake and avoid something that is common nowadays – disappointing outcomes.

future trends in outsourcing

This list from above is going to go through a transformation in the nearest future. The National Outsourcing Association have done a research campaign that uncovers the direction modern outsourcing will take in 2020 and beyond. Set goals, measure your starting metrics and make sure you have systems in place that enable you to measure the impact outsourcing has on your business.